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  • Who we are

Our website address is: https://willowandstag.com.

At Willow and Stag we are committed to protecting your privacy. This policy describes what personal data we collect, and how we may use that data, whilst keeping it safe. For all other information on our services, please see our Terms and Conditions.

If you don’t find the answer to your question here, or would like further information about how we collect, store and use your personal data, you can use our quick and easy Contact Form.

In the Privacy Policy we cover:

  • What personal data do we collect?
  • How do we use this personal data?
  •  How long do we retain your data?
  • How do we protect your data?

 

What personal data do we collect?

We collect and process only the data necessary to allow us to provide our services to you. The following data is collected when you browse or shop at www.willowandstag.com .

a) We process the personal data necessary to complete your order, including your name, delivery and billing address, payment details, contact phone numbers and email address. Your email address is collected so we can send out confirmation of your order to you. Whilst your telephone number is necessary to contact you should there be any issues with your order.

b) We collect your email address when you sign up to receive the Willow and Stag Newsletter. This information is stored with our newsletter platform provider Mailchimp.

c) If you register for a Willow and Stag account, we collect your name, email address, password, country and additional information on your marketing preferences.

d) When you contact us, we may collect additional data to help us resolve your query.

e) We collect and process data about your browsing on www.willowandstag.com, including pages visited and your interaction on these pages. 

f) If you are purchasing an item on behalf of another person, such as a gift, we will only process that information necessary to fulfill order processing and delivery to that person- such as their name and address.

g) When you leave comments on www.willowandstag.com website, we collect the data shown in the comments form, and also the IP address and browser user information to help spam detection. 

h) When you use our online Contact form we collect the information provided on the form to help best answer your query.

i) We use Google analysis tools to collect anonymous information about how you interact with our website, to improve our services.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit www.willowandstag.com login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

How do we use this personal data?

We collect and process your personal data for the following purposes:
 
a) To fulfill our requested service requirements with you, including taking delivery and payment information.
b) To provide you with relevant information about our products and services via advertising and marketing communications.
c) To improve your experience of our services, including placing and holding items in your shopping basket and using services such as Wish lists.
d) To allow us to help you with your queries.
e) To improve the performance of our website, website promotion and your online shopping experience with us.
f) To send you updates to information deemed important such as our terms and Conditions. 
 

How long do we retain your data?

We keep your personal data for a limited time only. The specific time will vary depending on the reason for processing your information. After this time your personal details will be permanently erased, or otherwise rendered anonymous irreversibly.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When you make a payment, we retain payment details until the payment is authorised by your provider and any formalities regarding your right of withdrawal and the terms applied for the disputing of the payment have passed.

When you provide your data for our services such as marketing communications subscriptions, you can withdraw your consent at any time. We will consider your consent to be current for 3-5 years from your last interaction of any email we send to you or with www.willowandstag.com.

When you give your personal data for market research and satisfaction surveys, we will keep the data you provide until you ask us to stop.

When you contact us with a query, we will keep any additional personal information you provide that is specific to your query for as long as you remain an active customer of www.willowandstag.com .

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to ask us to correct any inaccuracies in the personal data we hold about you. You can also update your own information at any time by logging into My Account at www.willowandstag.com .

You can withdraw your consent to marketing at any time by contacting us using our online form, clicking ‘unsubscribe’ on a marketing email, or replying STOP to a text message. You can also sign into your account on www.willowandstag.com and update your contact information and email preferences.
 

How do we protect your data?

We protect your data using specific security measures, including high level, industry standard and secure encryption of your information. We regularly verify and evaluate the effectiveness our security systems in order to provide continuous up-to-date improvement in the safety of information processing. We take protection of your data seriously and of the highest priority. We are fully compliant with UK law on data processing and protection. 

 

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